Frequently Asked Questions

First, please select the size of your item and then click on “Add to cart”. Once you have added all your items, click on “Place my order”.Create your Maje.com account by entering your personal information. The username will be your email address and you just need to specify a password. Select your delivery method and then make your payment. Once confirmed, you will receive a confirmation email containing your order number in the next few minutes. Remember to check your spam folder if you do not receive a confirmation email.

You can place your order as a guest without creating an online account. However, you will not be able to track the status of your order. We recommend you create an account to have access to your order history and to your personal information.

When an item from the current Collection is no longer available online, it will probably be restocked. To be informed when the desired item is back in stock, click on the “Email me when available” button and enter your email address.

You can add a promotional code directly at the bottom of your cart in the “Use a discount code” space of the checkout page. Make sure you confirm the offer by clicking on Submit. The promotion will be automatically added to the cart.

If your special offer code does not work, a message will be displayed to tell you that the code is not valid. Please contact our Customer Service via the contact form.

Yes, only if it’s still being processed by us. To cancel your order, get in touch with us at 800 233274 from 9am to 9pm, daily. However, if your order has already been shipped, you will not be able to cancel your order. Instead, you can use our free returns, which is within 3 days (sale products) & 7 days (full-priced products) of you receiving your items.

Your order is received when you see it appear in your account in the “My orders” section with the status “In progress”. You will also receive an order confirmation email indicating your order number. However, please check your spam folder if you do not receive the email within a few minutes of payment.

You can track your order here.

Your invoice is available in your Maje account, in the “My orders” section. The download icon will be available only when the status of your order changes to “Shipped”.

If your order was cancelled, it could have been because we ran out of stock way too quickly. On the other hand, it may also be because we could not verify your payment details. In this case, we would have automatically started working on your refund.

We’re happy to refund or exchange any item as long as it’s accompanied by a proof of purchase such as your receipt or delivery note.

General conditions are applicable in order to qualify for a refund or exchange. All items (including promotional gift items accompanying the order) must also be returned.

• Items for return/exchange must be packaged in their original packaging with their labels.
• Only items that are unaltered, unused, undamaged and clean are eligible for return & refund.
• Returns must be initiated within the specified period within 14 days from date of purchase and for all items.
• Exchanges must be done within the specified period (For full-priced items, 14 days from date of purchase and for sale items, 7 days from date of purchase).
• Refunds will be credited to your original form or payment. If you paid Cash on Delivery, the refund will be credited to your nominated bank account.
• We are unable to offer refund/exchange for underwear, swimwear or other cosmetic items.

You have 14 days from the date of purchase to return an item.

Items, whether bought full priced or on sale, may be exchanged within 14 days from purchase.

There are a number of payment methods to choose from including Visa, Mastercard and Cash on delivery. You can also opt to shop and pay later by choosing Tabby at checkout to split your purchase into 4 interest-free payments.

When you create an account on Maje.com, you will be able to:

- Save and edit your personal information
- Save your credit card information
- Checkout easily

When you create an account on Maje.com, you can access your personalised customer space.
• Track the shipment of your order
• Print your invoices
• Save and edit your personal information
All of these options will allow you to order more quickly.

The Maje Online Shop provides you with a size guide on each item page, under the selection of colours and sizes. This guide will allow you to compare your measurements with the sizes offered for the item. Here is our size comparison chart:

To locate your nearest store, click here

Click & Collect service is only available in Maje The Dubai Mall store.

To find out the opening hours of your nearest store, click here.

We take great pains to offer you the best experience in store. If you wish to make a comment, write to us directly via our contact form  or contact us by phone on 800 233274. Our advisers are on hand to help you daily from 9am to 9pm.

We will not refund or exchange jewellery, accessories, swimwear, underwear, fragrance and beauty products.

We will not refund any return costs for a package returned using your own methods.

We will credit your refund through your original form of payment. If you paid via Cash on Delivery, the amount will be refunded to your nominated bank account. A customer service agent will get in
touch for your banking details.

Item(s) purchased from Maje website may be returned and/or exchanged within the specified period either by courier collection or direct to Maje The Dubai Mall store.

In-store return/exchange: Bring your item for return or exchange along with the original receipt to Maje The Dubai Mall store.

Return through website: Use the Return my order to take you to our Return & Exchange Portal page.

The whole process from receiving your returned items in our store, to running a check on the returned items and your bank processing the return, will take 2 to 3 weeks.

Yes. Please make sure to present a proof of purchase such as a receipt or delivery note when returning your items.

If you think you received the wrong refund amount, please get in touch with us at 800 233274 and we’ll be happy to help you.

If, despite the care that we take in producing your order, an item may exceptionally be defective, please contact Customer Service via our contact form or by phone on 800 233274. Our advisers are on hand to help you from 9am to 9pm, daily.

We offer free delivery on orders over AED200. Orders under AED200 will be charged the standard delivery fee or AED15.

You may also choose to use the Click & Collect service, which lets you shop and pay online, whilst collection will be from Maje Dubai Mall store. Learn more about it here.

Delivery is free of charge all year round on orders over AED 200 or through Click & Collect. A delivery fee ofAED 15 applies on orders under AED 200.

Maje delivers across the United Arab Emirates, we’ve got you covered.

Your order will be delivered within 1 to 3 days from the day your order was confirmed.

If you have an account, you may track the progress of your order at any time in the 'My Orders' section of the 'My Account' page. You will also find your order details and their status in this section, and you may also print your invoices.

You can also track the status of your order here.

We might ask for a valid ID, please be ready to present either your Emirates ID, passport or driving license.

Your parcel is prepared with the greatest care to ensure you receive the best possible experience. As in our stores, your item will be wrapped in tissue paper and delivered in a Maje bag. Coats, leathers and bags will be protected by a pouch.

If your order status does not appear to have changed within 72 hours, please contact our Customer Service via our contact form or by phone at 800 233274 from 9am to 9pm, daily. We will investigate your case with our carrier to quickly locate your package.

Please call our Customer Service at 800 233274 from 9am to 9pm, daily.

If you have an account, you may track the progress of your order at any time in the 'My Orders' section of the 'My Account' page. You will also find your order details and their status in this section, and you may also print your invoices.

To change your password, log in to your account and go to the “Change password” section.

We are sorry, but that is not possible because your existing email address is linked to all your account details. If you would like to use a different email address, then you will need to create a new account.

When you checkout, you’ll be given the option to add a new payment card by saving your new card information. If you’d like to remove old payment card information, you can do so by signing in to your account and then clicking on Saved cards.

To change your delivery address, log into your account, go to the “My addresses” section and click on “Edit”.

Yes, your invoice will be available in your account, in the “My orders” section. The download icon will be available when the status of your order changes to “Shipped”.

If you want to delete your maje.com account, please contact our Customer Service by email via our contact form. Your information will be deleted within 48 hours. To place a new order, please create a new account.

To follow our news, latest offers and more, please enter your email address here.

Your bank account is debited as soon as the payment is confirmed online. If, despite the care that we take in preparing our orders, an item was out of stock, we will issue you a refund prior to shipment of your packages.

Maje.com does not offer the Tax Free service. No tax free form will be sent.

The Maje Online Shop does not offer payment using credit notes. Please use them in one of our Maje Stores.

The Maje Online Shop does not offer payment using gift cards or gift vouchers.

If you think that your payment has been unsuccessful, please check that you have not been sent an order confirmation email and that no order appears to be “In progress” in your customer space.

You should receive an email from us notifying you of the unsuccessful payment and enabling you to complete your order.

Yes, your invoice will be available in your account, in the “My orders” section. The download icon will be available when the status of your order changes to “Shipped”.

Yes. All prices on our website already include VAT.

We secure 100% of the transactions carried out on our website. We use SSL encryption technology to ensure that your bank account information remains protected. It does not pass directly through our website and cannot be accessed by third parties. You can place your order with full confidence.

We offer a personal alterations service following your purchase online. Please bring your item for alteration along with the proof of purchase to Maje The Dubai Mall store. Alteration charges will vary depending on the type of alteration.

Our collections are designed and crafted with passion by our creator Judith Milgrom and her team of stylists and designers in Paris. Our items are manufactured with the greatest care by trusted manufacturers in several countries around the world. You can find the exact information on the label sewn into the lining of your item.

We take great pains to offer you the most beautiful items. Should you have a quality concern with regard to one of them, please contact our quality experts at the following address: expertiseuk@maje.com. They will need the following information to provide you with the most suitable solution:
• Your first and last name
• Your order number or receipt
• The name of your item, indicated on the label sewn into the lining
• A description of the issue you have –
• Photos of your item with a close-up of the problem

All of our items that include buttons will be sent to you with extra courtesy buttons. Nevertheless, if you have lost them or would like another part, our advisers will be pleased to find them for you. You can request them directly via our contact form. We will need the following information: -
• Reference of your item
• Your order number
• The description of the part you need

Maje.com offers you the privilege of Majexclusive. These are items especially selected for the Online Shop and available for a limited period only. If you wish to be informed about our next exclusive offer, please sign up to our newsletter.

When an item from the current Collection is no longer available online, it will probably be restocked. To be informed when the desired item is back in stock, click on the “email me when available” button and enter your email address.

Maje.com allows you to order as many different items as you like. However, you cannot order more than three (3) of the same item.

Please click here to track your order here.

Click & Collect is a free service that allows you to shop online and conveniently collect from Maje The Dubai Mall store.

It’s simple and convenient!
• Choose your products online
• Select Click & Collect at checkout
• Choose Maje the Dubai Mall store to collect from
• Pay online
• Collect your order at the chosen store as soon as we notify you.

No, Click & Collect is a free service.

Click & Collect service is only available at Maje The Dubai Mall store.

Easy! Click & Collect is a prepaid service, so you can use either your Visa, MasterCard or debit card to shop online with us.

We will send you an email and SMS to let you know that your order is ready for collection. You can then head to Maje The Dubai Mall store to collect your order.

From the time you receive our email and SMS notifying you that your order is ready, you will have 14 days to collect your order from your chosen store.

You will be asked to present your order number (which you can show through the SMS or email we sent to notify you that your order is ready for collection) and your debit / credit card used for the payment.

Yes, you can send someone else to collect your order for you. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:
• An authorization letter written by you
• A copy of your Emirates ID, passport or driving license
• The order number (indicated in the order confirmation SMS or email we sent you)
• Emirates ID, passport or driving license of the person collecting
• A copy or the original card used for the purchase

We've made it as easy as possible to return any item. Simply bring your item(s) to Maje The Dubai Mall store in the UAE and speak with one of our store staff. You can also return through the website via the Return & Exchange page. If you need more details on our returns policy, click here.