General Conditions of Sale

Date of last update: May 2022

We invite you to read our General Conditions of Sale (“CGV”) before using our website, www.maje.com (the “Site”) and/or making a purchase. Please note that any online purchase implies full acceptance of these General Terms and Conditions.

The General Terms and Conditions apply between you, as a consumer and not a professional, and us, the company Maje SAS whose head office is located at 2 rue de Marengo 75 001 Paris, registered in the Paris Trade and Companies Register under number 382 544310. Note that these General Terms and Conditions are subject to change because we reserve the right to modify them at any time depending on changes to the Site and/or regulations. We would like to point out to you that the General Terms and Conditions in force at the time of placing your order will apply to you.

For any request for information, and if you have not found your answer in these General Terms and Conditions or in the “Frequently Asked Questions” section, you can contact our Customer Service directly:

• via the contact form available here;
• by telephone at 0 801 800111 Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 5 p.m.

1. Your customer account
2. How to order on our Site?
3. The prices of our products
4. How to pay for your order?
5. Delivery of your order
6. What are our return, refund and exchange terms?
7. What guarantees for your products?
8. Your Personal Data
9. Liability and force majeure
10. Eco-organisms
11. What if we disagree?
12. Conditions of use of your gift card (the “Gift Card”)

1. Your customer account

In order to order on our Site, you can create a customer account via the “Create an account” section or place an order without creating a customer account, as a guest.

Creating your account allows you:

• to provide your personal information in order to facilitate your future purchases;
• to view, modify and update your personal information;
• to identify yourself before placing an order;
• to follow your current orders, to consult the invoices of your old orders

If you order as a guest, you will have access to tracking your order by email or via the “Track my order” page available on our Site with your order number.

By ordering from our Site, you confirm that you are an individual, and are purchasing our products for personal use in quantities corresponding to the usual needs of a consumer's household. Under no circumstances may our Site be used by professional seller “clients”. We will reserve the right to refuse an order which is clearly validated by a professional customer.

You are responsible for maintaining the confidentiality of your customer account and password, as well as restricting access to your computer or other equipment. As such, you acknowledge that you are responsible for all activities emanating from your customer account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the stolen customer account, if necessary. For any information on this, please see the following page: Resetting your password.

2. How to order on our Site?

You can order your favorite items directly on our Site.

Product and price offers are valid as long as they are visible on the Site, while stocks last. In the event of commercial operations, the duration of the offer will be indicated to you on the Site and in our newsletters. It may happen that our products are temporarily unavailable, which you will be informed of on the product sheet. We invite you to enter your email address in order to be alerted as soon as your favorite item is back in stock thanks to our “Unavailability Alert”.

To order, nothing could be simpler!

• Select your items, the desired size and add them to the cart. At any time you can check the number of products contained in your basket and obtain detailed information on each of them by clicking on “Basket”. After adding a first item to your basket, you can continue your purchases by clicking on “Continue shopping”;
• Once your basket is finalized, click on “Finalize my order”;
• Log in to your customer account, create your customer account if you don't already have one, or continue as a guest;
• Choose the delivery method you want and complete your delivery address;
• Choose your payment method (see the article “How to pay for your order?” below for more information on payment methods), read and accept all of the General Terms and Conditions and proceed to secure payment for your order. Payment of your order implies full acceptance of these General Terms and Conditions;
• Your order is validated! You will receive an email confirming your order.

By placing an order, you declare that you are at least 18 years old and have the legal capacity (or if you are a minor, to have parental authorization to place your order).

Please note that during the 15 minutes following your order, we give you the opportunity to cancel your order directly in your customer account. To do this, go to your personal space, “My account / My orders” section, and click on the “Cancel” button. If you placed your order as a guest, you will need to provide the information requested on the “Order Tracking” page available on our Site with your order number. Beyond this period, if you wish to cancel your order, you must return your order to us after receipt (see article 6 below).

Once your order has been prepared by us, you will receive an email informing you of the shipment of your items. You will then be able to follow the delivery status of your order using the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipping of your order), you can contact us for more information.

It may happen that we are forced to cancel your order for a legitimate reason, for example:

• when you have been able to place an order while your product is in the meantime unavailable: we will inform you as quickly as possible and refund the amount of your item as soon as possible;
• when a technical error appears during your payment;
• when an obvious error has crept into the product sheet (for example when there is an error in the essential characteristics of the product, or when a clearly incorrect price is displayed);
• when we notice fraudulent or abusive use of your account or related orders;
• when we reasonably believe that you have breached our T&Cs.

3. The prices of our products

The prices of our products are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs (which will be specified to you when you choose your delivery method). They take into account Value Added Tax (VAT) and any reductions applicable to our commercial operations in effect on the day of your order.

The Customer acknowledges and accepts that the prices of the products are likely to vary between the Site and the stores, and that under no circumstances can this price difference constitute the basis for a request for a total or partial refund (apart from your right of withdrawal applicable under the conditions provided for below).

Please note that sales likely to be subject to a VAT refund must be made directly in store. No VAT refund request will be successful in the event of a purchase made online.

4. How to pay for your order?

Payment for your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by Paypal.

After confirmation of your payment by our payment provider, your bank account or your Paypal account will be debited for the total amount of your order.

We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data with our payment provider.

We do not at any time have access to your personal data concerning your means of payment, in particular bank cards, and do not store them on our servers.

However, you may wish to save your bank details in your customer account so that they can be reused for your next orders. To do this, simply check the “Save your payment data” box when paying. In this case only, our payment provider (and only it) will keep your data in encrypted form. You can delete the bank card that you have registered either directly in your customer account in the “My payment options” section, or by email by contacting our Customer Service.

5. Delivery of your order

  5.1. Where and how can you be delivered?

Your orders can be delivered to you in mainland France (including Corsica) and Monaco, using the following delivery methods:

• Delivery to the store against signature (excluding corners, department stores, outlets, affiliates and outside promotional periods): have it delivered free of charge to the store closest to you (the list of eligible stores in France is available here) . Upon receipt of your order in store, you will receive an email indicating how to collect your order;
• Standard home delivery: have it delivered free of charge directly to the address of your choice;
• Express home delivery against signature: if you want to receive your item as quickly as possible, opt for express delivery at €6 and you will be delivered in 1 to 2 working days;
• Delivery to a relay point against signature: select the relay point closest to you, delivery is free.

You will be able to follow the delivery of your order, upon receipt of the email confirming the shipment of your order with the information relating to tracking.

In the event of absence during the delivery of your order, for home deliveries, a delivery notice will be given to you in order to give you the arrangements for collecting your order.

  5.2. When will you be delivered?

When placing your order, the delivery time for your items will be specified to you. Please note that it may be extended during busy periods (Outlets type operations or during sales periods for example).

In the event of delay or absence of delivery, we invite you to contact us:

• via the contact form available here;
• by telephone at 0 801 800111 Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 10 a.m. to 5 p.m.

6. What are our return, refund and exchange terms?

In accordance with the provisions of article L. 221-18 of the Consumer Code and European Directive n°2011/83/EU of October 25, 2011 relating to consumer rights, you have a period of fourteen (14) days , from receipt of your Products ordered on the Site, to notify us of your wish to exercise your right of withdrawal.

The products you wish to return to us must be new - the item labels must not have been cut -, unworn, unsoiled and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection .

If our warehouse notices a non-compliant return, our Customer Service will contact you to inform you that your product has been returned to you.

6.1. How can you notify us of your withdrawal?
To exercise your right of withdrawal, you must send us your decision to withdraw within 14 days of receipt of your order by issuing your prepaid return label.

If you have a customer account, go to your “My Account” area, in the “My Orders” section. Select the order concerned and click on the “Return label” button. If you ordered as a guest, you will have access to the return label via the “Order Tracking” page accessible from our Site by entering your order number.

Generating your return label constitutes notification of your withdrawal. Please note that we only provide you with one prepaid label.

If you wish to make a second return, the return costs will then be your responsibility. You also have the option of notifying us of the exercise of your right of withdrawal within 14 days of receipt of your order, either:

using the withdrawal form accessible here. by filling out our contact form (“Returns and refunds” tab)

How to return the product(s) to us?

By post

From the notification of your right of withdrawal, you have an additional period of fourteen (14) days to return the product(s) to us. To do this:

Check the product(s) you wish to return on the delivery note in your package; Insert the delivery note in your return package with the product(s) to be returned;

Stick the prepaid label on your package (returns by post are completely free, excluding outlets - please note if you pay return costs to the Post Office, these will remain your responsibility).

Drop off your return package at the post office Regarding products purchased during our outlet sales, returns can only be made by post and are not free (returns to stores are not authorized). An amount of €7 corresponding to the return costs will be deducted from your refund.

In store

You can drop off the product(s) you wish to return in one of the eligible stores within a maximum of 30 days from receipt of your products (see the list here).

6.2. When will you be reimbursed?

Once our services have verified your return, you will receive an email confirming the refund.

We undertake to reimburse the amount of the returned products as soon as possible following their receipt in our warehouses, and at the latest within 14 days following the presentation of proof of shipment of your return.

If you choose a paid delivery method other than the one we offer free of charge, the associated costs will be your responsibility. The refund will be made to the account linked to the bank card used to pay for the order.

You will receive a confirmation email as soon as the refund has been validated by our systems. You will be able to follow the progress of your return in your customer area, under the “My orders” section, or in the “Order tracking” section if you placed your order as a guest.

Any returned product that is not new (with labels intact) and that has been worn, soiled, damaged, or whose labels are missing will be returned to you without refund.

6.3. Would you like to exchange your item in store?

You can exchange products you have ordered online (excluding outlets) in store. In this case :

Go to the store closest to you (excluding department stores, affiliates and outlets) within a maximum of 14 days from receipt of your order; The products you wish to exchange must be new (the item labels must not have been cut), unworn, unsoiled and returned in their original packaging, or failing that, in packaging guaranteeing equivalent protection.

Otherwise, the store may refuse your return, and you will then have to keep your products; Have your order confirmation email and your identity card ready. The exchange of your item will be based on the price you paid when ordering online, subject to stock available in store.

6.4. The return of your personalized products

We offer on the Site some product references that can be personalized. Given their personalized nature, the provisions set out in article 6 cannot be applied in the sense that these products cannot be returned.

Our products benefit from legal guarantees, that is to say the legal guarantee of conformity and the guarantee against hidden defects. As a seller, we are effectively required:

1. defects in conformity of the products you purchase, under the conditions of article L.217-4 et seq. of the Consumer Code. The legal guarantee of conformity applies when your product presents a lack of conformity, for example when your product does not function in accordance with the uses for which this product is usually used, or when it does not correspond to the description given;
2. and its hidden defects under the conditions of article 1641 et seq. of the Civil Code. The hidden defects guarantee covers you when your product contains a hidden defect, that is to say a defect not apparent at the time of sale which makes the product unfit for its use or which very significantly reduces this use.

9. Liability and force majeure

We undertake to describe with the greatest accuracy the products we sell on the Site and to ensure that the information disseminated there is updated in the best possible conditions.

We cannot be held liable in the event of failure to fulfill one of our contractual obligations resulting from a case of force majeure as defined by the regulations. In particular, we will not be held responsible for any non-execution or delay in the execution of your orders, caused by events beyond our control, such as:

• Strikes, shutdowns or other industrial actions;

• Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war;

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disasters;

• Inability to use transport by rail, boat, plane, road or other private or public means of transport;

• Inability to use public and private telecommunications networks;

• Acts, decrees, legislation, regulations or restrictions of any government (e.g. administrative closure of stores);

• Failure or accidents of maritime, postal or other transport.